Contact information

Contact Information

We’re here to help with questions about your Urban Roo order, products, shipping, returns or general enquiries.

Customer Support

For order-related enquiries, please include your order number in your email so we can assist you more efficiently.

Business Location

Urban Roo
Brisbane, QLD
Australia

Urban Roo operates primarily as an online business. Returns should not be sent to this location unless you have received return instructions from our customer support team.

Order & Delivery Enquiries

For questions relating to:

Order status
Shipping and tracking
Delivery issues
Incorrect or damaged products
Returns and refunds
Product information

please contact:

support@urbanroo.com.au

Returns

Please contact us before returning any product.

Approved returns may need to be sent to a specific return or fulfilment location depending on the product.

Return instructions will be provided once your request has been reviewed.

For full details, please refer to our Return & Refund Policy.

General Enquiries

For general questions about Urban Roo, our collections, products or website:

Email: support@urbanroo.com.au

Legal & Policy Enquiries

Questions relating to our:

Terms of Service
Privacy Policy
Shipping Policy
Return & Refund Policy
Intellectual property
Other website policies

can also be sent to: