Shipping policy

Legal Notice

Last updated: 22 August 2026

This Legal Notice applies to the Urban Roo website, online store and associated digital services.

Website Operator

This website is operated by:

Urban Roo
Brisbane, QLD, Australia
Email: support@urbanroo.com.au

Urban Roo operates as an online fashion accessories brand offering bags, accessories and related products.

For customer service, order enquiries, returns, legal enquiries or other correspondence, please contact us using the email address above.

Website Information

Urban Roo makes reasonable efforts to ensure that information published on this website is accurate, current and complete.

However, information may occasionally contain:

Typographical errors;
Pricing errors;
Product description errors;
Technical inaccuracies;
Outdated information; or
Other inadvertent errors.

We may correct or update website information where reasonably necessary.

Nothing in this Legal Notice permits Urban Roo to make false or misleading representations or limits any rights available to consumers under applicable law.

Product Representation

We aim to represent our products as accurately as reasonably possible.

However, the appearance of colours, textures, patterns and other visual characteristics may vary depending on:

Your device;
Screen settings;
Display brightness;
Photography;
Lighting conditions; and
Individual manufacturing characteristics.

Many Urban Roo products are made to order and minor variations may occur between individual pieces.

Such minor variations do not affect your rights where a product is faulty, materially different from its description or otherwise fails to comply with an applicable consumer guarantee.

Intellectual Property

Unless otherwise stated, all intellectual property appearing on or associated with this website is owned by, licensed to or used with permission by Urban Roo.

This includes, without limitation:

The Urban Roo name;
Brand identity;
Logos;
Product names;
Collection names;
Product designs;
Prints;
Patterns;
Artwork;
Graphics;
Illustrations;
Product photography;
Videos;
Website content;
Written copy;
Marketing materials; and
Website design elements.

These materials may be protected under Australian and international copyright, trade mark and other intellectual property laws.

Permitted Use

You may access and use this website for lawful, personal and non-commercial purposes.

Unless expressly authorised by Urban Roo in writing, you must not:

Copy or reproduce our artwork or designs for commercial purposes;
Manufacture products using Urban Roo designs;
Republish substantial portions of our website;
Sell, sublicense or commercially distribute our content;
Modify and present our designs as your own;
Use Urban Roo branding in a manner that suggests an authorised relationship;
Remove intellectual property notices; or
Use our content to create counterfeit, derivative or competing commercial products where doing so infringes our rights.

Purchasing an Urban Roo product does not transfer ownership of any intellectual property associated with its design, artwork, pattern or branding.

Trade Marks

Any trade marks, logos, brand names or other identifiers displayed on this website remain the property of their respective owners.

Use of the Urban Roo name, logo or other brand identifiers without appropriate permission is prohibited where such use would infringe our legal rights or mislead consumers regarding affiliation, sponsorship or endorsement.

No Unauthorised Commercial Use

Content from the Urban Roo website must not be scraped, copied, reproduced or systematically extracted for commercial purposes without prior written permission where such activity would infringe our rights or breach applicable law.

Automated access that materially interferes with the operation, performance or security of the website is prohibited.

Third-Party Intellectual Property

Urban Roo respects the intellectual property rights of others.

References to third-party names, technologies, platforms, payment providers, delivery companies or services remain the property of their respective owners.

The appearance of a third-party name on our website does not necessarily indicate sponsorship, partnership or endorsement unless expressly stated.

If you believe material appearing on the Urban Roo website infringes your intellectual property rights, please contact:

support@urbanroo.com.au

Please provide sufficient information for us to identify and assess the material concerned.

Third-Party Services

Our website and online store may use third-party services for functions including:

Ecommerce infrastructure;
Payment processing;
Product manufacturing;
Fulfilment;
Shipping;
Analytics;
Communications; and
Other operational services.

These third parties may operate under their own terms, policies and privacy practices.

Use of a third-party provider does not remove any obligations Urban Roo has to customers under applicable Australian law.

External Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

Unless expressly stated otherwise, Urban Roo does not control and is not responsible for independently operated third-party websites, their availability, content, security or privacy practices.

Users should review the applicable terms and privacy policies of third-party services before using them.

Website Availability

We aim to maintain reliable access to our website but cannot guarantee that it will always be:

Available without interruption;
Free from technical errors;
Compatible with every device or browser; or
Free from circumstances outside our reasonable control.

We may temporarily suspend, modify or restrict parts of the website for maintenance, security, upgrades or other legitimate operational purposes.

Cybersecurity

Urban Roo takes reasonable measures to protect its website and online operations.

However, no website or internet transmission can be guaranteed to be completely secure.

You should maintain appropriate security on your own devices, accounts, passwords and payment credentials.

You must not knowingly:

Introduce malware or malicious software;
Attempt unauthorised access to our systems;
Circumvent website security;
Interfere with website infrastructure; or
Conduct fraudulent activity using our services.

Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Legal Notice, our Terms of Service or any other Urban Roo policy excludes, restricts or modifies any consumer right, guarantee or remedy that cannot legally be excluded.

Depending on the circumstances, customers may have rights to remedies including repair, replacement or refund where goods fail to meet applicable consumer guarantees.

Liability

To the maximum extent permitted by law, Urban Roo is not responsible for loss arising solely from:

Misuse of this website;
Reliance on information that is clearly identified as general or approximate;
Unauthorised interference with our website;
Customer-provided incorrect information;
Failure to follow appropriate product care instructions; or
Events outside our reasonable control.

Nothing in this section excludes or limits liability where doing so would be prohibited by law, including liability arising under the Australian Consumer Law.

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Please refer to our Privacy Policy for information about how personal information may be collected, used, stored and disclosed.

Related Policies

Use of the Urban Roo website and purchases made through our online store may also be governed by our:

Terms of Service
Privacy Policy
Return & Refund Policy
Shipping Policy

These policies should be read together where relevant.

If there is an inconsistency between a website policy and a mandatory right provided by law, the mandatory legal right will prevail.

Governing Law

This Legal Notice is governed by the laws applicable in Queensland, Australia, together with applicable Commonwealth legislation.

Nothing in this provision prevents a consumer from exercising any mandatory rights available under applicable law.

Changes to This Legal Notice

Urban Roo may update this Legal Notice from time to time to reflect changes to our:

Business operations;
Website;
Products and services;
Legal obligations; or
Technology and service providers.

The most recent version will be published on this website with its updated revision date.

Contact

For questions regarding this Legal Notice, intellectual property or other legal matters concerning the Urban Roo website, please contact: